It’s truly no frills.
There is nothing luxurious about Frontier. They literally call it an “air bus” which I thought was hilarious until I learned that’s an actual term. The seats do not recline, and the tray tables can barely fit a drink on them, let alone a book or anything else. It really does feel like you’re on a bus.
EVERYTHING is a la carte.
Even water is extra. No, frontier does not include any drinks or snacks on their flights. So pack your own snacks, and buy a bottle of water once you’re inside the aiport. Or better yet, bring an empty water bottle and fill it once you’re there. Most airports have purified water filling stations now! Luggage is not included in the base price, except one personal item. I should also mention it’s an extra $5 to choose your seat. So be aware that that $99 ticket could end up being closer to $140ish.
Be aware of luggage.
A lot of reviews I read were people upset that the base ticket price does not include luggage. But it’s all right there in the fine print! I already mentioned every ticket includes a personal item. Just make sure to weigh and measure your luggage before you leave, because they will nickel and dime you whenever they can. If your personal item doesn’t fit under the seat, they will consider it a carry-on, and they will charge you for it.
The seats are…less than desired.
I kept reading that the seats were like plastic folding chairs. Well, they weren’t quite that bad, but they weren’t great either. Thin, vinyl seats that don’t recline, with almost zero leg room. The leg room didn’t bother me so much, but my 6’5″ boyfriend was not as comfortable.
Get the app.
For as budget of an airline as Frontier is, they have a surprisingly nice app! You can check in, load your boarding passes, pay bills, and even chat with customer service. Though if you pull up your boarding pass, I would screenshot it. Cell reception in airports is not always reliable.
Overall, it was fine for the price. Key word, FINE. I would fly Frontier again, but I think three hours would be my cap. I’ll buy the dirt cheap tickets to be uncomfortable for a couple hours, that’s a fair trade off. But if the flight were any longer, I think I would just suck it up and pay the extra money for comfort.
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I’ve never flown with Frontier but this is all good to know. I have flight anxiety as well and I’m always nervous to try out a new airline!
Same! But honestly it was one of the smoothest flights I’ve taken this year – the pilot was great!
I usually fly with Jet Blue, which I find excellent and they give the costs up front. This time my booking agent got me on Frontier for the return leg. The reason was that Jet Blue asked $100.00 for the first leg and Frontier $35.00 for return. Sounds too good to be true, and it was. While Jet Blue included everything, also carry-ons, and gave excellent drinks and snacks and movies, Frontier charged me $99.00 for carry-ons (the first airline ever) and $45.00 for my boarding ticket when I reached their counter. Thus: suddenly the cost shot up to $179 without any service on board. Giving these costs at the time of boarding leaves no alternative but to pay.
Needless to say, I will never use Frontier again.
I will agree with you. Cheap??? By far NOT. They get you every which way. Ask to speak to an attendant at the airport , they charge you 60 bucks. I give this airline a 1. I asked for a refund and they told NO!!!!
I couldn’t agree with you more. I have flown frontier airlines many times and agree it is literally an “air bus!” But their flights are always cheap and on time in my experience, so thats a plus!
Yup! I agree, it’s a great deal for shorter flights.
Oh my! I have flight anxiety too! I appreciate your review!
Flight anxiety is the worrrrrst!
I have always had good experiences with Frontier. Love the prices!
Same!
Bull ……..they are very expensive because everything is Al a cart , carryons cost money and don’t ask for anything to eat it cost a fortune, they don’t allow people who are flying together to sit together unless you pay extra, don’t pay extra for flight insurance because you’ll never see your money back they will con you out of it, worst flight I’ve ever experienced and most everyone I spoke with on the flight said it’s one and done for them too. Our check on bag was 17 lbs over from their unreasonable 40lb bag limit and we had to pay an additional $125.00 just to check that bag. Take off wasn’t too bad but when we landed in Arizona everyone was terrified in the way we landed I thought maybe a monkey was landing that plane, people screamed and kids were crying it was so ruff. Absolutely no internet, staff was rude and very uncaring, never never will we fly frontier again period
I’ve flown Frontier many times. The deal from Houston to Denver is often too good to pass up- often $150 or less round trip! But I have had issues with them, the greatest being their tendency to bump you off your flight. They don’t do this while you’re at the airport- they do it in advance. You will suddenly receive an email saying that your flight has been changed to one much earlier, which you may not like at all. Even though you reserved your seat- or so you thought- they have this right to move you to another flight. As long as you still get to your destination when you originally expected, then they feel the deal is fair. This has happened to me more than once with Frontier and one time, I had to cancel my trip because they changed my flight to one leaving Houston at 7am as opposed to my original departure of 3pm. I couldn’t make the 7am and therefore had to cancel and seek out an afternoon flight on another airline.
That sounds terrible! Luckily I’ve never had this issue. Hopefully I never will! Yikes!
Air buses are pretty common in Europe! But those seats don’t look very inviting lol. I always take airline reviews with a pinch of salt because like you said you get people complaining that they have to pay extra for luggage – well, yeah! And some people have crazy expectations when they’re only paying a few quid for a flight! I think if you know what you’re getting into then it’s usually okay, so it’s good to read a review like this. 🙂 And I think I agree that 3 hours would be my cap too!
Thank you! The seats were not the best, but not the worst either – it was….sufficient for a shorter flight lol.
Hey!! I just messaged you on our FB page too…love your blog. We fly our kids on Froniter…we book quite a few flights for them so this is the best deal for us…sorry kiddos….want to visit us? Suck it up!! LOL….They have never had a bad experience. Now that they are familiar with the airline they just come fully prepared with snacks, books water etc.
Hahah it’s not a BAD airline my any means! Especially for kiddos who don’t have to care about leg room yet!
I’ve flown Frontier a few times. It’s definitely not the most comfortable airline but the prices can be worth it! Shorter flights aren’t too bad but I flew Frontier from Cincinnati to Las Vegas and my butt was sore from the uncomfortable seats haha. The price was still worth it though!
Frontier Airways(1-888-540-7192) is always the best and cheap flights I like the cleanliness and their amazing food choices. My last journey was so wonderful and memorable because of their low price Frontier airways now offers heavy discount on booking for all and for the upcoming 3 months.
So hurry up and start traveling with Frontier Airways.
And yes please book your ticket through 1-888-540-7192 only to get the discount and many exciting offers.
I quite like reading through an article that can make men and women think.
Also, thanks for permitting me to comment!
I am so happy to have came across this review. Thank you for sharing b/c I’ve never rode Frontier and Spirits due to all the review. However, like you, I wouldn’t mind a cheap short flight (less than 3 hours…that’ s like Cancun!). We already know that they charge for check-in bags…so why act surprise? Personal snacks and drinks that we bring on-board is better than the pretzels/peanuts/crackers that airlines provide…so again, why complain? After reading your review, I will definitely look more into Frontier flights.
They don’t offer you anything to eat, when I asked for water, they asked me do you want to purchase water?!!
I cant believe it, even I should buy water. Not very clean the previous passenger’s chewing gum was on the seat!
Never go with them anymore.
Gross! At least the plane I was on was clean!
the worst airline
I have been harassed by some of the attendance my bag fit but still charge me $100 because of the 2 inch legs. They embarrassed me in front of other passengers and told me I couldn’t fly if I didn’t shut my mouth and pay
They just don’t care.
Someone stole my wallet at the gate lobby and Frontier did NOTHING to help. All I got was “oh, that sucks” and was turned away without a second thought. Don’t risk flying with them because you won’t get customer service.
I flew with them last weekend. Going out was fine. I knew what to expect with seating. The flight was fine no complaints, like i said i knew what to expect. However our return flight was cancelled. Not delayed flat out cancelled. We were stuck. I scrambled to find airfare home. returned the day after my expected arrival home. I had to pay extra money for a different airline, I had to pay extra money for additional parking for my car at the airport, I had to pay extra money for the hotel room, I had to pay extra money for car rental. Worst experience of my life. I will never fly Frontier again. There incompetence in unacceptable.
Bought their go wild pass and I have been trying since the first of May to book a flight. All the days are blacked out including the normal black out period dates. I’ve tried to call them. Just automation and get hung up on. Tried to chat with them, nothing. This is supposed to be a multi billion dollar company and this is the service I get. I want a full refund.
Thanks for your honest review. I had seen 100% 1 rating. 1 Being the worst. Heard they wont even let you take a throw a head pillow or throw blanket. Everyone is saying it’s the worst. At least your review gave me some level of hope that it’s at least ok to get to cancun and back less than 3 hour flight and i can take my backpack and stuff it under seat. Ughh. I’ll give them a shot. But anything worse than Spirit Airlines I’m concerned. Frontier makes Spirit seem like Delta:)
I had the worse experience of my life with Frontier airlines.
NEVER NEVER TAKE IT EVEN IF IT IS FOR ZERO PRICE
Do yourself a HUGE favor…NEVER fly with Frontier. They advertise cheap rates and by the time you add on the things that are normally included with a full service airline, the ticket prices are higher than a full service or more reputable carrier. I bought a round trip ticket out of Vegas. On the way home, we were set to board at 3:45 pm. The pilots, the stewardesses and the plane was there. At 3:40, they came on loud speaker and said your flight has been cancelled and will not be rescheduled. No apologies, no explanation. We were told to go downstairs and see if they could find us an alternate flight. They emailed everyone a $15.00 meal voucher and no hotel stay. The funny thing is that $15.00 at an airport is not a meal, it is a soft drink and bag of chips if you are lucky. We literally waited in line for at least an hour and a half. Some man became very upset in line and they called the police and pinned him to the floor even though he repeatedly kept saying he could not breath. They took him away in an ambulance. I got to the desk after that lovely scene and the girl said if you reschedule with Frontier, we will request a hotel room. I asked how long that would take and she said at least two hours. Never mind that were at the airport for over 4 hours already. They also said we could have a $100 off our next flight (sorry that wont happen). I said what if I want my money back and she slaps a piece of paper with a scanner code and says apply with this scanner code for a refund. It will take 5- 7 days for a refund request to be generated. No hotel accommodations will be provided. Not to mention that if a flight is cancelled without 24 hour notice, the passenger can then ask for a seat on an alternate flight or seek a full refund from the airline. However, if the airline fails to inform the passenger at least 24 hours before the scheduled departure time, then it has to pay compensation of Rs 5,000, Rs 7,500, Rs 10,000 based on the duration of the flight. Was that offered?? … NO! I will be reporting their practices to whomever regulates them. Stay away…I promise you, you will regret it if you fly with them.
I never 👎 take this flight
Wait till breeze flys to Tampa by by frontier
Worst company and worst customer service ever. Frontier is a scam! First they canceled our flight and made us travel earlier with layover in Dallas. Then when we arrived to Dallas we went to the gate E10 as was written on our tickets. When we arrived there they said “sorry, they changed your flight to gate E20.Long story short: We missed our flight because we weren’t informed that they changed the gate. And now they want us to pay for new tickets from Dallas to Orlando. We will have to sleep in the airport because they only have a flight in the next day. It is my first and last time traveling with this company. I have been traveling in the USA and all over Europe. Never anything like this happend to us with other companies. I will make sure to share my experience with all my family, friends and bussiness partners. Frontier offers good prices but it is a scam. In the end of the day you will spend way more. Regrettable.
I just got back from a Vegas Trip. Frontier changed our flight from one plane no layover to 2 planes with a 1 hour layover. This was for our return trip. I went to go check in the night before and we had 2 carryon bags and 2 checked bags. They wanted me to pay $600!! They wanted $300 for each plane!!
We ended up having to rent a car and drive to WA state. What they do should be criminal!!
FRONTIER AIRLINES IS THE MOST DISGUSTING AIRLINE I HAVE EVER FLOWN THERE IS NO WAY TO CONTACT A LIVE AGENT AND THEY DON’t GIVE REFUNDS MY WIFE SUBMITTED ALL THE HOSPITAL DOCUMENTS BY MAIL AND ONLINE AS I WAS ADMITTED TO A LOCAL HOSPITAL THE DAY BEFORE OUR FLIGHT WE WANTED A REFUND OR A CREDIT AND THEY WOULD NOT HONOR OUR REQUEST I WILL NEVER FLY THERE AIRLINE AND TELL EVERYONE HOW HORRIBLE THEIR SERVICE IS I AM TELLING YOU AND EVERYONE YOU CAN TELL FRIENDS FAMILY HOW THIS SERVICE IS.
Do not fly. Garbage. You will regret it.
We have flown Frontier from base-Denver for 45 years. Their policies are all about making more $ and lack of accomodation, but the prices are dirt cheap if you don’t pay for carryon or checked back at $50-$60 EACH WAY! But now they don’t seat spouses/people together who book together. Even putting young children away from their parents! And the FAA-approved under-seat bags. . they’re fighting that to make more $. Their seats have been altered to a smaller, fiberglass uncomfortable style. We sat 2 hrs on the tarmac because Frontier didn’t have a gate or gate personnel to open the door. Had to roll up portable stairs to deboard at some backdoor gate. It makes one wonder, just how far Frontier will push this pay-as-you-go policy. They get you with the low fares. . as low as $19! but then$200-$300 for baggage, carryons, seat assignments, early boarding, a soda. . . their reputation is preceding them!
My one and only experience with Frontier was horrible. I will never fly with them again. I selected their rate because I thought I would be saving money over a larger airline. They added costs after I thought I had the final price. They lost my luggage on my outbound trip and I didn’t get it back for 26 hours. They used a third party to deliver it to my hotel which was less than 45 minutes away from the airport. The contractor took over 10 hours to deliver it, not in time for me to wear the cloths I had brought for my event. I had to go shopping for cloths to get by until my luggage arrived and they didn’t reimburse me for the money I spent even though I filled out the form and sent it in twice. They thanked me and reimbursed the cost of that leg’s bag expense instead. The woman who told me to fill out the missing bag claim at the Philadelphia airport acted like she would get in trouble for talking with us. We knocked on the window three times before with got our claim entered correctly on our phone apps.; the only way they will allow you to file a lost luggage claim!
The worst airline ever. There is no information about closing the gate. The staff member just decided the time was up and 9 people were left in front of the gate (including a family with 2 babies)
You are made to rebook, after an additional fee. We have to wait for 15 hours.
I don’t think the low cost is worth the hassle.
i strongly advice not to travel with them.
I actually agree, you have to be very careful when buying your tickets, its supposedly cheap, but you need to buy the seats, the carry on is not cheap and also the check in bag, everything need to be purchase. on top of that you need to download your boarding pass on your phone and have it ready, if not you need to go back to the line. my daughter waited about 10 to 15 minutes, and once the were called by the next rep, we were told that we needed the boarding pass on our phone, after we spent the time on the side of the counter, we tried to go back to the same person, he pointed his finger at us and say that there was a line, the next person was even worst, i was ready to explode. but there was a very nice lady called melissa, black American, she was so nice and helped us. then, as soon as we were ready to enter the plane, the line was been slow because, they were measuring the carry on bags.
i flew on Frontier to NY from Trinidad on 20th of August 2024 via Puerto Rico. I collected my bags in Puerto Rico and proceed to immigration and US Customs. took my bag through to USDA and then to Frontier drop off. On Arrival to JFK, my bags did not come, i made a report to Frontier, had multiple emails chats, and all they could say that they were sorry. I return to Trinidad and still no bags, now Frontier is not responding. I have lost thousands of dollars on my stuff.
Screw Frontier. We had our flight canceled 3 days before take off – and there were NO OTHER FLIGHTS to take instead and they refused to let us speak to someone. we kept getting sent to their app to “rebook the flight” with credits but there were zero flights departing 3 days before or 3 days after our flight date. We tried to get a refund by chatting to someone online but they sent it to some random card we dont own and said “its out of their hands” . still to this day we have never received that refund.
The people at the gate they’re very unfriendly to all the passengers and as I complained about that and wanted to have their names to give my feedback to the main office they didn’t want to give me the names and as I said I would like to have the names I red their names from their tag the supervisor threw me out of their plan and I was supposed to pay another $200 another airline and my my wife and two children and also banned from the flight very unfriendly I wouldn’t recommend to fly with them at all
This is the worst Airline we can ever fly it the people and the employees at the gate were very rude to every people are coming on board and once I complained about that the supervisor didn’t want to givetheir name to report it to their main office and after asking their names for more time they prevented me to fly with theflight which i was supposed to and they also remove my wife and two teenage children they cry and they didn’t care I had to to rebook them for other flight and also pay another $200 for my own flight to get to my home they are very inhuman and very rude and no customer orientation all. This is unbelievable how people are consumer are treated from this Airline
Thanks for the honest review! I appreciate the detailed breakdown of your experience with Frontier Airlines. It’s helpful to know the pros, like the super affordable $244 fare for a direct flight, and the cons, such as the no-frills seating and lack of complimentary snacks or drinks. Your point about it being “fine” for short flights under three hours really puts things into perspective for budget travelers like me. I’ll definitely pack my own snacks and keep my expectations in check if I book with them!